Shipping and Return Policy
Effective Date: [Insert Date]
Welcome to Sana-Mall! Please read our Shipping and Return Policy carefully to understand your rights and obligations when shopping with us.
Shipping Policy
Processing Time:
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times vary depending on your location and the selected shipping method. Typical delivery estimates are as follows:
Standard Shipping: 5-10 business days.
Express Shipping: 2-5 business days.
International Shipping:
We currently ship to the Philippines only.
Customs, duties, and taxes are not included in the shipping fee. These charges, if applicable, are the customer’s responsibility.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment.
Shipping Restrictions:
We do not ship to P.O. boxes or APO/FPO addresses.
Certain areas may experience delays due to unforeseen circumstances like extreme weather or local restrictions.
Return Policy
Eligibility for Returns:
Returns are accepted within 14 days of delivery.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items:
Opened or used albums and merchandise.
Customized or special edition items.
Any item marked as “Final Sale” or “Non-Returnable” on the product page.
Return Process:
Contact our support team at [Insert Email] with your order number and reason for return.
Once your return is approved, we will provide you with a return address and instructions.
Ship the item back to us using a trackable method. The customer is responsible for return shipping costs.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Insert Email].
Damaged or Incorrect Items:
If you receive a defective or incorrect item, please email us within 7 days of delivery with photos of the item and your order details. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about this Shipping and Return Policy, please contact us at:
SANA-MALL
Pasig City, Metro Manila, Philippines
support@sana-mall.com
We appreciate your support and look forward to serving you!